Privacy Policy

Soar Renewable Energy Pvt. Ltd. ("Soar", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website soargreen.com and our enquiry and service forms, how we use it, and the choices you have.

By using our website or submitting information to us, you agree to the practices described in this policy.

1. Information we collect

We only collect information that helps us respond to your enquiries and serve you better. This may include:

• Contact details you provide — such as your name, company, phone number, email address and location.
• Enquiry & service details — the application, battery type, voltage, capacity, quantity, serial numbers and any message or requirements you share through our contact or service-request forms.
• Communication records — messages you send us by email, WhatsApp or phone.
• Technical & usage data — basic information your browser sends automatically, such as device type, browser, approximate location and pages visited, collected through standard web technologies.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide quotations, catalogs and technical support;
• Process and follow up on service or warranty requests;
• Communicate with you about your order, project or account;
• Improve our website, products and customer experience;
• Comply with legal, regulatory and safety obligations.

3. Cookies & third-party services

Our website uses a small number of trusted third-party services to function properly. These providers may set cookies or receive limited data as part of delivering their service:

• Google Fonts — for typography and consistent design.
• Google Maps — to display the location of our offices on the Contact page.
• Google Forms / Google Sheets — our service-request form submits details to a secure Google spreadsheet so our team can process your request.
• Netlify — our website hosting provider, which may collect standard server logs.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

4. How we share information

We do not sell, rent or trade your personal information. We may share information only:

• With trusted service providers who help us operate our website and process enquiries, under appropriate confidentiality obligations;
• When required by law, regulation, legal process or a valid government request;
• To protect the rights, safety or property of Soar, our customers or the public.

5. Data security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data retention

We keep your personal information only for as long as needed to fulfil the purposes described in this policy, to maintain business records, and to comply with applicable legal and regulatory requirements.

7. Your rights

Subject to applicable law, you may request to access, correct, update or delete the personal information we hold about you, or ask us to stop contacting you. To exercise any of these rights, please contact us using the details below.

8. Third-party links

Our website and blog may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

9. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Soar Renewable Energy Pvt. Ltd.
• Corporate office: 9th Floor, AT House, Andheri East, Mumbai 400093
• Email: info@soargreen.com
• Phone: +91 88503 72181